Transforming Rural Healthcare Recruitment: Hire Health's RPO Success Story

In the rapidly evolving healthcare sector, Recruitment Process Outsourcing (RPO) companies are playing an increasingly essential role. This blog highlights the success of Hire Health, a leader in healthcare RPO solutions, as it tackled the challenge of filling Health Navigator positions for the largest provider of value-based care dedicated to rural America.

The Client: Leading Provider of Rural Value-Based Care

Rural America faces unique healthcare challenges, with a population that is older, sicker, and has higher rates of chronic diseases compared to urban areas. Hire Health's client, a healthcare company committed to serving rural communities, provides value-based care to address these challenges. By extending existing healthcare teams, the client focuses on making healthcare more accessible for rural patients through local health navigators who assist patients with navigating the healthcare system using an integrated technology platform.

The Role: Health Navigator

Health Navigators play a crucial role in simplifying the healthcare journey for patients, establishing connections in primary care clinics, coordinating care, and providing essential support. These positions required individuals with a strong commitment to community well-being, excellent communication skills, and the ability to work in a fast-paced environment. The challenge was to fill multiple Health Navigator positions nationwide, focusing on rural areas. Desired qualifications included customer service excellence, technological proficiency, and some medical background. The goal was to fill these positions within two weeks to ensure timely training in Nashville.

Recruitment Process Outsourcing Success

Hire Health enhanced the client’s recruitment processes with a Full Cycle Recruitment Process Outsourcing (RPO) solution, managing the entire hiring lifecycle. A dedicated team from Hire Health supported leadership, recruiting, and sourcing efforts using a systematic approach. They integrated a proprietary Applicant Tracking System (ATS), advanced technology, email campaigns, cold calling, and a disciplined recruitment methodology.

A team of 21 recruiters focused on candidates with diverse medical backgrounds, including medical assistants, medical insurance experts, and those with nursing experience, while also considering individuals with strong customer service skills. Leveraging platforms like Appcast, Indeed, ZipRecruiter, LinkedIn, and the client's ATS, the recruitment team generated a substantial candidate pool, receiving 13 referrals in the process.

Efficient Processes and Successful Hires

The recruitment process was efficient, with a two-week time-to-fill from job posting to closure. Despite pay rate challenges in some rural areas, the success rate remained high. The interview-to-offer ratio was 73%, and the offer-to-acceptance rate was 94%.

Client Satisfaction with Healthcare RPO

Hire Health’s client expressed immense satisfaction with the results, looking forward to continued collaboration. A testimonial from a clinic VP highlights the success:

"Thank you so much Hire Health! I want to say thank you to the team for all your hard work this past year. It has been such a pleasure working with you, and we could have never climbed the mountain without your help!"

Explore Healthcare Recruitment Process Outsourcing (RPO) Solutions with Hire Health

Celebrate this triumph in healthcare recruitment with Hire Health. If you're seeking transformative healthcare staffing solutions, contact us today to discover how our expertise can shape your recruitment success.

Download our RPO success story!